Consult Evaluation

Owner Discovery

Hello and welcome to the first step in your consultation with Salonspa Connection! Please fill out this questionnaire to the best of your abilities. Your answers will help effectively guide your consultant and make the best use of your time together. This information will be needed before your first consulting appointment. Thank you!

Name(Required)

First Last

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone(Required)

Business Name(Required)

Tell us what you hope to gain from Salonspa Connection Consulting?(Required)

Describe the personality of your business.(Required)

Describe the style and or feel of your business.(Required)

What are some of the hobbies or activities you and your staff have outside of work?(Required)

What kind of workspace do you provide?(Required)

Are you an individually owned or corporate owned salon?(Required)

What age groups do you provide services for? All ages, mostly children, high school and college-aged, 20’s, 30’s, 40s, 50s , 60s, 70+(Required)

Mostly children

High school & college aged

20s

30s

40s

50s

60s

70+

What cultures does your business typically serve?(Required)

We are a culturally diverse workplace and serve a multitude of clientele

White

Black

Native American

Asian

Hispanic

Other

Is your business an LGBTQ friendly environment?(Required)

Yes, we have staff and or clientele who are in the LGBTQ community

I do not have an environment where the LGBTQ community is present

Do you provide an environment where internal collaboration is encouraged?(Required)

Does your business do outside collaborations, charity work, contributions, hosting and participating in events, and have ongoing relationships with the businesses around your workplace?(Required)

Do you have a social climate in your business where staff spends time outside of work together?(Required)

Yes, we are a very social environment full of staff who frequently associate in and outside of the workplace.

We occasionally socialize outside of the workplace.

We have a friendly environment but little socialization outside of the workplace

Would you describe your business as a competitive environment?(Required)

What is the team attitude of your business? Examples would be: Fun, Positive, Creative, Comfortable, Energetic, etc(Required)

What type of energy is in your workplace?(Required)

High energy and or fast paced

Steady but busy environment

Calm and tranquil environment

Other

Is your business very fashion forward or highly image conscious?(Required)

What is the overall working style of your business?(Required)

Methodical and detailed, tends to take longer for desired result

We tend to work at an average speed but have some flexibility

We work quickly and with precision

Other

What type of structure is the business in?(Required)

Mall

Strip mall

Free standing building

Unique structure

Converted house

Mobile services

Within another business like senior care or a movie set

Other

What best describes your setting?(Required)

Urban/ large city or downtown area

Inner city

Suburban

Exclusive high income community

Semi-rural

Rural

Other

Is your business handicap friendly?(Required)

Yes

What is the parking situation at your business?(Required)

What best describes your workplace?(Required)

Well established with a long history of success along with established website and social media

Well established without the tech advantages

Growing

First year of business

Other

What best describes your equipment and environment?(Required)

State of the art equipment and environment

Up to date equipment and environment

Some modern equipment and environment

Updating on equipment and environment needed

Other

What does your business provide for the staff for products?(Required)

All products provided

Some products provided, ability to choose your own

No products provided

Other

Do you offer or support environmentally friendly products and services such as organic, non or low tox product lines or no animal testing?(Required)

Is your business a___?(Required)

Larger work environment

Medium sized work environment

Smaller or intimate type of work environment

What best describes the cleanliness of the work space?(Required)

Extremely clean

Very clean

Mostly clean

Clean

Cleanliness needs improvement

What best describes the dress code?(Required)

We wear a uniform or very specific clothing for work

We have a strict dress code

We have no dress code

We expect professional dress but do not have specific guidelines

Other

How well versed is management in social media?(Required)

Very versed and active on social media

Uses and understands social media

Basic usage and understanding of social media

Little to no use or social media activity

Other

How is advice, guidance and or constructive criticism handled by ownership and management?(Required)

Constructive criticism is encouraged, well received and we invite others to give us suggestions on areas to improve or grow as we do our staff

We are open to suggestion and appreciate constructive criticism

We rarely give or receive suggestions and critique

We never receive or give constructive criticism or advice

Do you challenge your staff to improve and or grow?(Required)

What best describes the level of professionalism you expect from your staff?(Required)

We expect very professional conduct, to take their career seriously, and and to execute their job successfully.

We expect a professional attitude and for everyone to do the best job they can.

Professionalism is important but is not always needed

We need help with expectations of professionalism

Professionalism is not important in staff.

Describe how you feel the level of integrity is in your current work environment.(Required)

What is the ideal level of ambition you would like to see in staff members?(Required)

Constantly driven and striving for success and to learn more

Just scratched the surface of what they are capable of

Staff puts in a good deal of effort in enhancing their career

Some effort to grow and learn

Staff is content with the level of achievement and success

Do you look for the following qualities when interviewing potential staff?(Required)

Frequently takes initiative and or someone who sets the bar

Someone who sets good examples and like being in charge in situations where they feel comfortable

Someone who prefers to not have to hold others accountable or supervise others

Someone who does not want to be in charge of their own work life or others

Other

What is the current attitude toward authority in your business?(Required)

All leadership is respected and appreciated

Staff understands why rules are in place and happily follow guidelines set forth in the workplace

Staff adheres to the rules that make sense to them, but not all rules

Staff is not generally respectful of rules and guidelines

Other

What kind of decisionmakers do you want in your staff?(Required)

People that know what they want and when to make changes

Staff who sometimes know what they want and tend to make decisions and changes quickly,

People who sometimes know what they want and take time to come to decisions

Staff that has a hard time deciding what they want and doesn't come to fast conclusions

Staff who rarely knows what they want or does not make decisions easily

Other

What is the attitude of customer service in your business?(Required)

Customer is always right and should be treated with the utmost respect at all times

Each client is treated with kindness and decency and always bear in mind they have a choice where they go and who they see for services

Customer service is important to us and when we have time, we deliver our best effort

Our client are our friends, we believe in being real

We need work on our customer service skills

Other

What is the level of career commitment you are looking for in your staff?(Required)

Totally committed and dedicated to their career

Invested in their careers

Those who love their careers but do not want to work full time

Unsure of their future in the industry

Those who are frustrated in the industry and who are "hobby" employees

Other

What is the general attitude when it comes to work ethic in your workplace?(Required)

Hard working staff that goes the extra mile and feel great satisfaction when their job is complete and understands what it takes to be successful

Those who love to work, take pride in where they work and what they do

Those who do what they can to contribute

Staff who does the bare minimum

Other

Do you hire those with the following criminal history?(Required)

No criminal history

One minor infraction

Some minor infractions

Frequent violations

Any

Do you have any preference on a potential staff member's employment history? Describe how you feel about past industry and non-industry employment history?(Required)

What kind of client base do you require for new hires?(Required)

Strong (established base, little to no room for more)

Great (established base with room here and there for new business)

Good (some clientele with room to grow)

Growing (decent client base with plenty of room to grow)

Start up (fresh out of school or new to town or just getting back into the industry)

Any/ depends on current staffing and demand for services

Other

What kind of leadership do you currently have?(Required)

Strong leadership with clear objectives and very supportive staff

Attentive leadership with support staff

Involved leader but mostly hands off management, little to no support staff

Other

What is the scheduling flexibility in your business?(Required)

Total flexibility-freedom to choose schedule, can work anytime or as much or as little as I need

Some flexibility- input considered when deciding on work schedule, varied hours available

Scheduling requirements/ set hours of operation

Other

What benefits do you offer? Vacation pay/ break in rent, Maternity pay/ break in rent, Holiday pay/ break in rent, Sick pay/break in rent, Paid education, Liability insurance, Medical insurance, Dental insurance, Vision insurance, 401k or retirement.(Required)

Do you feel you provide a supportive and encouraging work environment? Please explain.(Required)

What types of education do you offer:(Required)

Frequent educational opportunities offered

Some educational opportunities offered

Few educational opportunities offered

No educational opportunities offered

Do you provide marketing for your staff?(Required)

We provides all marketing/ no need for staff to market themselves

We provides some marketing/ staff needs to contribute to marketing

We no marketing provided/ staff need to do this mostly on their own

What do you provide for those who need to build clients?(Required)

Clientele supplied/ no need to market or build on their own

Good amount of new or walk in clientele/ overflow

Some new clientele supplied or overflow

No new clientele supplied/ must be 100% self sufficient

What is the front desk or staff support role in your business?(Required)

Front desk support provided at all times, someone available to greet guests, take appointments and accept payment

Front desk support provided part time

Front desk services and staff support not provided

Do you have appointment options?(Required)

Appointment booking system provided and required to be used by staff

Using our appointment booking system is optional but not required

Appointment system not provided

Do you have payment options?(Required)

Payment system provided and required to be used by staff

Using payment system is optional but not required

Payment system not provided

What areas of business do you feel you need the most help in?(Required)

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Consult Evaluation

Owner Discovery

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