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Hello and welcome to the first step in your consultation with Salonspa Connection! Please fill out this questionnaire to the best of your abilities. Your answers will help effectively guide your consultant and make the best use of your time together. This information will be needed before your first consulting appointment. Thank you!
Address Line 2
State / Province / Region
ZIP / Postal Code
Antigua and Barbuda
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
British Indian Ocean Territory
Central African Republic
Congo, Democratic Republic of the
Congo, Republic of the
French Southern Territories
Heard and McDonald Islands
Isle of Man
Lao People's Democratic Republic
Northern Mariana Islands
Palestine, State of
Papua New Guinea
Saint Kitts and Nevis
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
Svalbard and Jan Mayen Islands
Trinidad and Tobago
Turks and Caicos Islands
US Minor Outlying Islands
United Arab Emirates
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Tell us what you hope to gain from Salonspa Connection Consulting?
Describe the personality of your business.
Describe the style and or feel of your business.
What are some of the hobbies or activities you and your staff have outside of work?
What kind of workspace do you provide?
Are you an individually owned or corporate owned salon?
What age groups do you provide services for? All ages, mostly children, high school and college-aged, 20’s, 30’s, 40s, 50s , 60s, 70+
High school & college aged
What cultures does your business typically serve?
We are a culturally diverse workplace and serve a multitude of clientele
Is your business an LGBTQ friendly environment?
Yes, we have staff and or clientele who are in the LGBTQ community
I do not have an environment where the LGBTQ community is present
Do you provide an environment where internal collaboration is encouraged?
Does your business do outside collaborations, charity work, contributions, hosting and participating in events, and have ongoing relationships with the businesses around your workplace?
Do you have a social climate in your business where staff spends time outside of work together?
Yes, we are a very social environment full of staff who frequently associate in and outside of the workplace.
We occasionally socialize outside of the workplace.
We have a friendly environment but little socialization outside of the workplace
Would you describe your business as a competitive environment?
What is the team attitude of your business? Examples would be: Fun, Positive, Creative, Comfortable, Energetic, etc
What type of energy is in your workplace?
High energy and or fast paced
Steady but busy environment
Calm and tranquil environment
Is your business very fashion forward or highly image conscious?
What is the overall working style of your business?
Methodical and detailed, tends to take longer for desired result
We tend to work at an average speed but have some flexibility
We work quickly and with precision
What type of structure is the business in?
Free standing building
Within another business like senior care or a movie set
What best describes your setting?
Urban/ large city or downtown area
Exclusive high income community
Is your business handicap friendly?
What is the parking situation at your business?
What best describes your workplace?
Well established with a long history of success along with established website and social media
Well established without the tech advantages
First year of business
What best describes your equipment and environment?
State of the art equipment and environment
Up to date equipment and environment
Some modern equipment and environment
Updating on equipment and environment needed
What does your business provide for the staff for products?
All products provided
Some products provided, ability to choose your own
No products provided
Do you offer or support environmentally friendly products and services such as organic, non or low tox product lines or no animal testing?
Is your business a___?
Larger work environment
Medium sized work environment
Smaller or intimate type of work environment
What best describes the cleanliness of the work space?
Cleanliness needs improvement
What best describes the dress code?
We wear a uniform or very specific clothing for work
We have a strict dress code
We have no dress code
We expect professional dress but do not have specific guidelines
How well versed is management in social media?
Very versed and active on social media
Uses and understands social media
Basic usage and understanding of social media
Little to no use or social media activity
How is advice, guidance and or constructive criticism handled by ownership and management?
Constructive criticism is encouraged, well received and we invite others to give us suggestions on areas to improve or grow as we do our staff
We are open to suggestion and appreciate constructive criticism
We rarely give or receive suggestions and critique
We never receive or give constructive criticism or advice
Do you challenge your staff to improve and or grow?
What best describes the level of professionalism you expect from your staff?
We expect very professional conduct, to take their career seriously, and and to execute their job successfully.
We expect a professional attitude and for everyone to do the best job they can.
Professionalism is important but is not always needed
We need help with expectations of professionalism
Professionalism is not important in staff.
Describe how you feel the level of integrity is in your current work environment.
What is the ideal level of ambition you would like to see in staff members?
Constantly driven and striving for success and to learn more
Just scratched the surface of what they are capable of
Staff puts in a good deal of effort in enhancing their career
Some effort to grow and learn
Staff is content with the level of achievement and success
Do you look for the following qualities when interviewing potential staff?
Frequently takes initiative and or someone who sets the bar
Someone who sets good examples and like being in charge in situations where they feel comfortable
Someone who prefers to not have to hold others accountable or supervise others
Someone who does not want to be in charge of their own work life or others
What is the current attitude toward authority in your business?
All leadership is respected and appreciated
Staff understands why rules are in place and happily follow guidelines set forth in the workplace
Staff adheres to the rules that make sense to them, but not all rules
Staff is not generally respectful of rules and guidelines
What kind of decisionmakers do you want in your staff?
People that know what they want and when to make changes
Staff who sometimes know what they want and tend to make decisions and changes quickly,
People who sometimes know what they want and take time to come to decisions
Staff that has a hard time deciding what they want and doesn't come to fast conclusions
Staff who rarely knows what they want or does not make decisions easily
What is the attitude of customer service in your business?
Customer is always right and should be treated with the utmost respect at all times
Each client is treated with kindness and decency and always bear in mind they have a choice where they go and who they see for services
Customer service is important to us and when we have time, we deliver our best effort
Our client are our friends, we believe in being real
We need work on our customer service skills
What is the level of career commitment you are looking for in your staff?
Totally committed and dedicated to their career
Invested in their careers
Those who love their careers but do not want to work full time
Unsure of their future in the industry
Those who are frustrated in the industry and who are "hobby" employees
What is the general attitude when it comes to work ethic in your workplace?
Hard working staff that goes the extra mile and feel great satisfaction when their job is complete and understands what it takes to be successful
Those who love to work, take pride in where they work and what they do
Those who do what they can to contribute
Staff who does the bare minimum
Do you hire those with the following criminal history?
No criminal history
One minor infraction
Some minor infractions
Do you have any preference on a potential staff member's employment history? Describe how you feel about past industry and non-industry employment history?
What kind of client base do you require for new hires?
Strong (established base, little to no room for more)
Great (established base with room here and there for new business)
Good (some clientele with room to grow)
Growing (decent client base with plenty of room to grow)
Start up (fresh out of school or new to town or just getting back into the industry)
Any/ depends on current staffing and demand for services
What kind of leadership do you currently have?
Strong leadership with clear objectives and very supportive staff
Attentive leadership with support staff
Involved leader but mostly hands off management, little to no support staff
What is the scheduling flexibility in your business?
Total flexibility-freedom to choose schedule, can work anytime or as much or as little as I need
Some flexibility- input considered when deciding on work schedule, varied hours available
Scheduling requirements/ set hours of operation
What benefits do you offer? Vacation pay/ break in rent, Maternity pay/ break in rent, Holiday pay/ break in rent, Sick pay/break in rent, Paid education, Liability insurance, Medical insurance, Dental insurance, Vision insurance, 401k or retirement.
Do you feel you provide a supportive and encouraging work environment? Please explain.
What types of education do you offer:
Frequent educational opportunities offered
Some educational opportunities offered
Few educational opportunities offered
No educational opportunities offered
Do you provide marketing for your staff?
We provides all marketing/ no need for staff to market themselves
We provides some marketing/ staff needs to contribute to marketing
We no marketing provided/ staff need to do this mostly on their own
What do you provide for those who need to build clients?
Clientele supplied/ no need to market or build on their own
Good amount of new or walk in clientele/ overflow
Some new clientele supplied or overflow
No new clientele supplied/ must be 100% self sufficient
What is the front desk or staff support role in your business?
Front desk support provided at all times, someone available to greet guests, take appointments and accept payment
Front desk support provided part time
Front desk services and staff support not provided
Do you have appointment options?
Appointment booking system provided and required to be used by staff
Using our appointment booking system is optional but not required
Appointment system not provided
Do you have payment options?
Payment system provided and required to be used by staff
Using payment system is optional but not required
Payment system not provided
What areas of business do you feel you need the most help in?
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