Job Summary
The Director of Operations works under the supervision of the Co-Owners and accepts responsibility for the day-to-day operation of the campus while creating a supportive and team-driven environment which allows students to achieve their goals. This is accomplished through collaboration and partnering with key personnel to ensure compliance, positive outcomes, strong campus operations, and a healthy and positive working environment for staff, faculty and students.
Job Duties and Responsibilities:
Staff Responsibilities
Identify candidates, interviews and hires staff
Arranges for onboarding of new administrative staff members and coordinates training in conjunction with support staff
Maintain credential records for administrative staff and faculty
Evaluates employee performance and effectiveness
Takes necessary disciplinary action with employees such as warnings and probationary measures
Assists staff and faculty with Personal Development Plans
Meets with employees individually and conducts weekly administrative staff meetings
Responsible for monitoring and approving payroll
Admissions Supervision
Creates and implements a supportive culture that encourages potential students to enroll
Cooperates with the Director of Admissions initiatives and Co-Owners guidance as it pertains to admissions
Approves students for enrollment and verifies accuracy of information completed on the enrollment paperwork
Student Management
Conducts orientation for new classes
Monitors student retention and placement rates for all programs to ensure campus meets established goals and assists faculty/staff with improvement plans if necessary
Provides guidance and assistance as needed
Submit student reinstatement/re-entry requests for approval
Takes disciplinary action when necessary
Works with Financial Aid department to verify Student’s Satisfactory Progress, determines alerts/ warnings and student dismissal and meets with students accordingly
Graduate Management
Verifies students’ last date of attendance, reviews final progress reports and transcripts
Signs and dates certificates/diplomas and transcripts
Reviews student and employer surveys and forwards them along with appropriate action plans (when necessary) to the Co-Owners
Oversees job development, including graduate updates and employment opportunities
Financial Aid Supervision
Oversees student account management to control bad debt
Evaluates and verifies satisfactory progress
Checks and verifies mid-points
Faculty Supervision
Interview and hire faculty members in collaboration with the Director of Education
Supervise faculty members with assistance from the Director of Education
Assign and maintain a class schedule for all faculty
Advise faculty on changes, student issues and school policies
May conduct instructor evaluations and reviews results with the Director of Education and C0-Owners for appropriate action
As necessary, assist with providing Director of Education with suggested updates for curriculum, equipment, and resources to support the programs
Career Development Supervision
Monitor weekly placements, job leads, site visit schedules and unemployed graduates/externship activity while achieving established goals
Review, verify and submit Career Development statistical reports
Responsible for campus achieving required minimum of 70% placement rate for each program
Compliance
Adheres to all compliance standards and our policies and procedures, and also insures all campus staff follows all standards
Responsible for assuring compliance, including integrity of data/information/processes, and student satisfaction
Is current on the compliance standards and our policies and procedures
Participates in audit process
Monitoring/Overseeing/Leading Outcomes
Daily updates from teams on goal achievements
Provide instant coaching
Work with Director of Education and Co-Owners on training needs to maintain and/or improve outcomes
General
Effectively uses SMART to gather data and accurately complete reports
Strong commitment to community involvement
Prepare annual reports for ACCSC and the Kansas and Missouri Board of Barbering and weekly Retention and Placement and operating reports
Preps for accreditation renewals and visits and attends visitation meeting
Perform Human Resources activities as needed
Attends scheduled Director’s Academy meetings
Monitor overall appearance and maintenance of facility
Responsible for adhering to annual budget
Prepared to fill in for student support representatives, admissions and career services as needed
Perform related work as required
Key Metrics
Show consistent improvement in student retention with each program meeting, at a minimum, the ACCSC and KBOB standard of 70% and striving for our standard of 80%, while meeting the monthly drop budget
Show consistent improvement in graduate placement with each program meeting, at a minimum, the ACCSC standards of 70% and striving for the our standard of 80%
Show consistent improvement (year over year) in staff retention
Show consistent improvement in test scores
Strive for positive survey results of 85% or above (Faculty Evaluations, Graduate Surveys, Student Opinion Surveys and Employer Surveys)
Must have zero tolerance for non-compliant behavior or process and have positive compliance audits
Requirements:
- Management and good communication skills
- Passion for education and the Barbering service industry
- Computer skills
- Communication Skills
Education Requirements
· High school diploma
· Management training and/or experience
· Entrepreneurship skills or education in this field
· Some college desirable