Old Town Barber College hiring for a Director of Operations

Job Summary
The Director of Operations works under the supervision of the Co-Owners and accepts responsibility for the day-to-day operation of the campus while creating a supportive and team-driven environment which allows students to achieve their goals. This is accomplished through collaboration and partnering with key personnel to ensure compliance, positive outcomes, strong campus operations, and a healthy and positive working environment for staff, faculty and students.

Job Duties and Responsibilities:

Staff Responsibilities

Identify candidates, interviews and hires staff

Arranges for onboarding of new administrative staff members and coordinates training in conjunction with support staff

Maintain credential records for administrative staff and faculty

Evaluates employee performance and effectiveness

Takes necessary disciplinary action with employees such as warnings and probationary measures

Assists staff and faculty with Personal Development Plans

Meets with employees individually and conducts weekly administrative staff meetings

Responsible for monitoring and approving payroll

Admissions Supervision

Creates and implements a supportive culture that encourages potential students to enroll

Cooperates with the Director of Admissions initiatives and Co-Owners guidance as it pertains to admissions

Approves students for enrollment and verifies accuracy of information completed on the enrollment paperwork

Student Management

Conducts orientation for new classes

Monitors student retention and placement rates for all programs to ensure campus meets established goals and assists faculty/staff with improvement plans if necessary

Provides guidance and assistance as needed

Submit student reinstatement/re-entry requests for approval

Takes disciplinary action when necessary

Works with Financial Aid department to verify Student’s Satisfactory Progress, determines alerts/ warnings and student dismissal and meets with students accordingly

Graduate Management

Verifies students’ last date of attendance, reviews final progress reports and transcripts

Signs and dates certificates/diplomas and transcripts

Reviews student and employer surveys and forwards them along with appropriate action plans (when necessary) to the Co-Owners

Oversees job development, including graduate updates and employment opportunities

Financial Aid Supervision

Oversees student account management to control bad debt

Evaluates and verifies satisfactory progress

Checks and verifies mid-points

Faculty Supervision

Interview and hire faculty members in collaboration with the Director of Education

Supervise faculty members with assistance from the Director of Education

Assign and maintain a class schedule for all faculty

Advise faculty on changes, student issues and school policies

May conduct instructor evaluations and reviews results with the Director of Education and C0-Owners for appropriate action

As necessary, assist with providing Director of Education with suggested updates for curriculum, equipment, and resources to support the programs

Career Development Supervision

Monitor weekly placements, job leads, site visit schedules and unemployed graduates/externship activity while achieving established goals

Review, verify and submit Career Development statistical reports

Responsible for campus achieving required minimum of 70% placement rate for each program

Compliance

Adheres to all compliance standards and our policies and procedures, and also insures all campus staff follows all standards

Responsible for assuring compliance, including integrity of data/information/processes, and student satisfaction

Is current on the compliance standards and our policies and procedures

Participates in audit process

Monitoring/Overseeing/Leading Outcomes

Daily updates from teams on goal achievements

Provide instant coaching

Work with Director of Education and Co-Owners on training needs to maintain and/or improve outcomes

General

Effectively uses SMART to gather data and accurately complete reports

Strong commitment to community involvement

Prepare annual reports for ACCSC and the Kansas and Missouri Board of Barbering and weekly Retention and Placement and operating reports

Preps for accreditation renewals and visits and attends visitation meeting

Perform Human Resources activities as needed

Attends scheduled Director’s Academy meetings

Monitor overall appearance and maintenance of facility

Responsible for adhering to annual budget

Prepared to fill in for student support representatives, admissions and career services as needed

Perform related work as required

Key Metrics

Show consistent improvement in student retention with each program meeting, at a minimum, the ACCSC and KBOB standard of 70% and striving for our standard of 80%, while meeting the monthly drop budget

Show consistent improvement in graduate placement with each program meeting, at a minimum, the ACCSC standards of 70% and striving for the our standard of 80%

Show consistent improvement (year over year) in staff retention

Show consistent improvement in test scores

Strive for positive survey results of 85% or above (Faculty Evaluations, Graduate Surveys, Student Opinion Surveys and Employer Surveys)

Must have zero tolerance for non-compliant behavior or process and have positive compliance audits